Privacy policy

PANGRAM SA recognizes the importance of personal data processing and is committed to protecting the confidentiality and security of such data by adhering to Regulation 2016/679 (hereinafter GDPR).

What kind of personal data do we collect?

Personal data includes: name, surname, email address, address, and phone number.

What kind of cookies do we use?

When you visit this website, the following types of cookies are used:

* Essential cookies for website functionality:
These are essential cookies, strictly necessary for navigating a website. Without these cookies, the website will not function correctly. They do not collect information about you that could be used for promotion.

* Performance cookies:
These collect information about how you use a website, such as which pages are viewed most frequently, for generating reports and identifying error messages, in order to improve the online experience we provide. They do not collect information that can identify you, and all data is anonymous. Some of these cookies are managed for us by other companies, but they do not have the right to use them for purposes other than those listed above.
Examples of First-Party Performance Cookies:
Google Analytics: These cookies are used by Google to generate reports and help us improve the website. Hotjar: These cookies are also used for reporting and to enhance user experience on the site. You can learn more about the cookies used by Hotjar here

* Targeting cookies:
Pangram uses targeting cookies in remarketing campaigns. Some of these cookies are managed for us by other companies, but they do not have the right to use them for purposes other than those listed above.

You have the option to block or allow the use of these cookies; blocking them may mean that we are unable to offer certain options. Examples of Third Party Targeting Cookies:

Google AdWords: You can learn more about cookies used by Google AdWords here

Facebook: You can learn more about cookies used by Facebook here

* Cookie Deletion
If you are not satisfied with the use of cookies on this site, you can easily delete them from your browser.
As there are various types of browsers, you can find information about blocking cookies for each type of browser below:

* Cookie settings in Internet Explorer – Internet Explorer;
* Cookie settings in Firefox – Firefox;
* Cookie settings in Chrome – Chrome;
* Cookie settings in Safari – Safari;
* Cookie settings in Edge – Edge;
* Cookie settings in Opera – Opera.
If you decide to delete cookies, you may not be able to use some of the services on our website or on other websites.

For what purpose do we process personal data?

We use personal information to contact you and keep in touch with you.

Rights you have:

a) The right to be informed about how personal data will be used;
b) The right of access to personal data;
c) The right to rectify data if they are incorrect or incomplete;
d) The right to be erased, or the so-called Right To Be Forgotten, to no longer be included in communications or further processing;
e) The right to restrict data processing beyond mere retention;
f) The right to data portability, allowing data to be available to individuals as they wish to use them on other platforms or in other services;
g) The right to object to data use in marketing campaigns;
h) The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly affects you to a significant extent.

You can exercise these rights, either individually or cumulatively, very easily by simply sending a request to our office at Resita, Timisorii Street, No.4, email: The request will be resolved within 15 days of receipt.

Ways in which you can access, control, and correct your personal information

We respect your right to access, modify, request deletion, or request restriction of the use of personal information, in accordance with the requirements of Regulation 2016/679. You have the right to know what personal information we keep about you. Upon request, we can provide a copy of your personal information in a structured format.

If personal information is incorrect or incomplete, you have the right to update them or request us to update them.
You have the right to object to the processing of your personal information. You can also request that we delete or restrict how we use your personal information.

We may disclose your personal information to the following parties for the following purposes:

Where applicable, we may transmit, provide access to, or offer certain personal data of yours to the following categories of recipients:

* courier service providers;
* payment/banking service providers;
* marketing service providers;
* customer relations service providers (call center);
* IT service providers;
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that third-party access to your data by legal entities of private law is carried out in accordance with legal provisions regarding data security and confidentiality, based on adequate guarantees, protocols, agreements, and/or contracts concluded with them.

We do not sell, rent, or otherwise disclose your personal information to third parties for marketing and advertising purposes without your consent.

Change of ownership

If we undergo a merger or acquisition with/by another company, we may share information in accordance with our privacy standards. In such an event, we will require the new entity to follow this privacy agreement regarding your personal information. If we intend to use your personal information for purposes not covered by this privacy policy, you will receive prior notice regarding the processing of personal information for new purposes.

How long do we retain personal information?

We retain personal information for as long as necessary to maintain communication with you. In accordance with current legal provisions, we are obliged to keep relevant information for a minimum period of time for potential investigations or legal proceedings by law enforcement agencies. Once it is no longer necessary to retain your personal information, we will securely dispose of it.
We respect your legal right to request the deletion of personal information from our system.

How is your personal information protected?

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration.

Personal Data Security Breach

In the event of a personal data security breach, the Company will notify the National Supervisory Authority for Personal Data Processing (A.N.S.P.D.C.P.) without undue delay and, where feasible, no later than 72 hours after becoming aware of it, unless it is unlikely to result in a risk to the rights and freedoms of natural persons.